I asked a business owner what her services cost. I had already had this conversation with the front desk.
The owner looked confused and referred me to her billing agency.
I was not impressed.
A phone call later, I understood, and in the end decided to go with her, but I'll be honest with you, it was a toss-up. I could have walked away easily. It did not inspire confidence, that's for sure.
I don't like surprises – especially if it involves money. And, somehow, I don't think I am all that unusual.
If you are engaging with other people with financial matters, for your sake and theirs, BE CLEAR. It helps everyone.