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I asked a business owner what her services cost.   I had already had this conversation with the front desk.

The owner looked confused and referred me to her billing agency.

I was not impressed.

A phone call later, I understood, and in the end decided to go with her, but I'll be honest with you, it was a toss-up.   I could have walked away easily.  It did not inspire confidence, that's for sure.

I don't like surprises – especially if it involves money.  And, somehow, I don't think I am all that unusual. 

If you are engaging with other people with financial matters, for your sake and theirs, BE CLEAR.  It helps everyone.